Donya Voice AI Agent
Donya, the AI Voice Agent That Never Misses a Call
Donya answers every call, qualifies leads, books appointments and routes callers, 24 hours a day. Built and run by Telxpress in Irvine, Donya greets callers by your business name, answers common questions, takes messages and logs every conversation, then hands anything it cannot handle to a person on your team with a warm transfer.
- Answers 24/7
- Warm transfer to your team
- Set up by our Irvine team
Hear it yourself
How can you hear Donya answer a call?
Request a live demo and we set up a short call where Donya answers the kinds of calls your business actually gets, using your own scenarios.
What happens in a live demo
- We confirm a time and ask for two or three typical calls you receive.
- You call Donya and hear it greet, answer, qualify, book and transfer, live.
- You get a plain summary of what a setup for your business would involve.
Prefer to talk first? Call us 24/7 at (949) 861-4500 or book a free consultation.
What Donya does
What does Donya do on every call?
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Answers every call
On the first rings, at any hour, on as many simultaneous calls as you receive. Nobody gets a busy signal or voicemail.
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Greets by your business name
With the greeting, tone and vocabulary you approve, so callers hear your business, not a generic assistant.
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Answers your FAQs
Hours, location, services, pricing ranges, what to bring, how to prepare: the questions your front desk repeats all day.
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Qualifies leads
Asks the questions you would ask, captures the answers and tells your team which callers are ready to buy.
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Books appointments
Checks real availability, books the slot, confirms it to the caller and puts it on the right calendar.
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Routes callers
Transfers to the right person or department with the caller's name and reason already captured.
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Takes messages
When a person is unavailable, takes a complete message, sends it to the right inbox and schedules a callback.
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Logs every call
A transcript, a short summary and the outcome, written to your CRM or sent by email after each call.
How it sounds
How does Donya sound to a caller?
Like a calm, well-briefed receptionist, not a recorded menu.
Donya speaks in a natural, easy-to-understand voice, far from the robotic auto-attendants callers are used to. It is clear, polite and easy to talk to. Callers say what they need in their own words; they do not press numbers or wait through a long menu.
Need to get a caller to billing? Want to share your hours or address? Donya does it quickly and accurately. From medical clinics to service companies, it is customized to match your business tone, vocabulary and workflow, so it does not just answer calls, it answers them your way.
Warm transfer: Donya stays on the line, tells your team member who is calling and why, then connects the caller, so nobody repeats themselves and nobody is dropped into a cold queue.
Use cases
Where does Donya fit? Use cases by industry
The same agent, trained differently. These are the businesses it fits best.
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Clinics and practices
Books and confirms appointments, answers insurance and preparation questions, and routes urgent calls to staff, with handling configured for HIPAA.
AI for healthcare -
Law firms
Captures the matter type, urgency and contact details of every prospective client, captures the details your team needs for a conflict check, and books consultations without giving legal advice.
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Dealerships
Answers sales and service calls together, books test drives and service slots, and routes parts and finance questions to the right desk.
AI for automotive dealerships -
Nonprofits
Takes donor and volunteer calls, answers event and program questions and records every pledge or sign-up for a small team to follow up.
AI for nonprofit -
Service businesses
Quotes service areas and hours, books site visits, dispatches urgent jobs to the on-call technician and recovers calls missed in the field.
Setup by our team
How does our team set Donya up?
You do not configure anything yourself. Our Irvine team trains Donya, builds the call flows and connects it to the phone system you have, or the one we install.
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Train on your FAQs
We collect the questions you answer most and the answers you want given, including what Donya must never say.
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Design the call flows
Who gets qualified, who gets booked, who gets transferred and where messages go, mapped for business hours and after hours.
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Integrate your phone system
Donya takes a line or extension on the Yealink, Nextiva, Avaya, Yeastar or Polycom system you have, or the one we install for you.
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Test with real calls
Your team calls Donya with real scenarios, including difficult callers, and we adjust until every answer is right.
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Go live and tune
We start with one line and one call flow, review transcripts with you monthly, and expand only when the results hold.
We install the phones too: business VoIP and cloud phone systems, and the network and connectivity that keep call quality high.
Boundaries
What does Donya not do?
An honest answer builds more trust than a long feature list. These limits are deliberate.
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No medical or legal advice
Donya answers practical questions (hours, process, what to bring) and books the appointment; anything that needs professional judgment goes to a person.
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Transfers to a human
When a caller asks for a person, is upset, or raises something outside its training, Donya hands off with a warm transfer or takes a message.
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Inbound first
Donya is configured to answer the calls that come to you. Outbound follow-up calls or texts are enabled only when you turn them on, and only for people who have agreed to be contacted.
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Does not replace your judgment
Donya follows the scripts and rules you approve. Your team sees every transcript and can change any answer at any time.
Pricing
What does Donya cost?
Pricing is quoted after a 15-minute discovery call. Most businesses start with one line and one call flow, measure the result, then expand.
The quote depends on four things we can only learn by talking to you:
- How many phone lines or numbers Donya should answer.
- How many call flows you need (sales, service, after hours, a second location).
- Which systems to integrate: phone system, CRM, calendar, email, ticketing.
- Your call volume and the hours you want covered.
You get a written quote with setup, monthly service and what is included, before any work starts. Book the discovery call or start with the free AI readiness assessment to see whether Donya is the right first project.
Comparison
Answering service vs voicemail vs Donya: what does the caller get?
Three ways a call can be handled when your team cannot pick up. The table shows what the caller experiences and what your business gets back.
| What matters | Answering service | Voicemail | Donya |
|---|---|---|---|
| Availability | Business hours, or a higher-cost after-hours plan | Always on, but nobody answers | Answers every call, 24 hours a day |
| Who the caller speaks to | A shared operator reading from a script for many companies | A recording | A natural voice trained on your business |
| Knows your business | Only what fits on the script; new questions get "someone will call you back" | No | Your FAQs, hours, services and tone, updated whenever you like |
| Qualifies leads and books appointments | Takes a message; booking depends on the plan | No | Yes, into your calendar, with confirmation to the caller |
| Routes to the right person | Transfers during staffed hours | No | Warm transfer with the caller's details at any hour |
| Record of the call | A message slip or email | An audio file someone has to listen to | Transcript, summary and CRM entry |
| Busy periods | Hold queues when many clients get busy at once | Callers hang up | Handles simultaneous calls without a queue |
| Set up and supported by | A remote call center | Your phone vendor | Our own Irvine team, who also install your phones |
Donya is one of the AI-native solutions we deploy; the chatbot vs auto-attendant vs AI voice agent table on that page covers the other options.
Questions buyers ask about Donya
Does Donya work with the phone system we already have?
In most cases, yes. Donya answers on a line or extension of your existing cloud or on-premises phone system, or on a new number that forwards to it, and transfers calls to your staff like any other extension. We install and support Yealink, Nextiva, Avaya, Yeastar and Polycom systems, so if yours needs a change we handle that too.
What happens when Donya cannot answer a question?
Donya says it will connect the caller to a person and performs a warm transfer with the caller's name, number and reason for calling. If nobody is available it takes a complete message, logs it in your CRM and schedules a callback. Every unanswered question is flagged so we can add the answer at the next monthly review.
Is caller information kept private?
Recordings, transcripts and captured details are stored in accounts your business controls and shared only with the systems you connect, such as your CRM or calendar. Access is limited to the people you name. For clinics, financial firms and schools we configure retention, access and consent to your industry rules and document it in writing.
Can Donya book appointments into our calendar?
Yes. Donya checks real availability in the calendar or scheduling tool you already use, offers the caller open times, books the slot, confirms by text or email and records the booking in your CRM. Rules such as buffer times, which services need longer slots and who takes which appointments are set during setup.
How much does Donya cost?
Pricing is quoted after a 15-minute discovery call, because it depends on how many lines and call flows you need, which integrations are involved and your call volume. Most businesses start with one line and one call flow, measure the calls answered and appointments booked, and expand from there. There are no hidden setup surprises.
Hear Donya Answer a Call.
Request a live demo with your own call scenarios, or book a free 30-minute AI readiness consultation and find out whether Donya is the right first AI project for your business.
Last reviewed: . Published by Telxpress, Irvine, CA.