Free tool ยท California call notices
California Call-Recording and AI-Agent Notice Generator
Enter your business name and a few facts about how you handle calls, and this generator writes four notices you can use: a spoken greeting, an IVR or voicemail notice, a privacy-policy paragraph and a line for your staff. Each one explains which rule it answers, citing California Penal Code 632 and the FCC's February 2024 ruling on AI voices.
01 Your details
Tell us how you handle calls
Six questions. The notices below rewrite themselves as you answer.
02 Your notices
Your notices, ready to copy
Replace anything in square brackets. Read each one aloud once; a notice that sounds natural gets used.
This is a starting point, not legal advice. Laws change and your situation may differ. Confirm the wording with your attorney before you use it.
Spoken greeting
Said at the start of an inbound call by the person or the assistant who answers.
Thank you for calling [Business name]. You are speaking with [Business name]'s automated assistant, and this call is recorded and transcribed so we can help you accurately. If you would rather not be recorded, say so now and I will take your name and number for a call back from our team. How can I help you today?
IVR or voicemail notice
Plays before the menu, or as the voicemail greeting.
You have reached [Business name]. Calls to and from [Business name] may be recorded and transcribed for quality, training and accurate records, and may be answered by an automated AI assistant. If you stay on the line, we will take that as your consent to the recording. If you do not want to be recorded, please hang up and reach us by email, or leave a message asking for a call back and we will note your preference.
Website privacy-policy paragraph
Add it to your privacy policy under its own heading and fill in the contact.
Phone calls, call recording and our automated assistant. When you call [Business name], your call may be recorded and transcribed, and some calls are answered by an automated AI voice assistant rather than a person. We tell you at the start of a call that it is recorded so you can choose not to continue; California law requires the consent of everyone on a recorded confidential call (California Penal Code section 632). We use recordings and transcripts to handle your request, keep accurate records and train our team, and we keep them for [how long you keep them, for example the period in your records-retention schedule]. The assistant collects only what it needs to help you, such as your name, your number and the reason for your call, and passes it to our team. To ask what we hold about you or to request deletion, contact us at [email address or phone number]. If the California Consumer Privacy Act applies to [Business name], you also have the rights it provides, including the right to know what personal information we collect and the right to delete it.
Staff script line
One line for everyone who answers the phone.
If a caller asks whether the call is recorded: "Yes, calls to [Business name] are recorded and transcribed for quality and accurate records. If you would prefer not to be recorded, I can pause the recording or we can continue by email." Never record a call before the notice has played, and before you transfer a caller to the automated assistant, tell them: "I am going to hand you to our automated assistant, which will take your details."
Outbound call opening
The first sentences of a call you place with the agent or a recorded line.
03 Why each line is there
Why is each line there?
Every sentence in the notices answers a rule or a reader. The ones that apply to your answers are shown.
- 01
Why the recording is announced before anything else
California Penal Code section 632 makes it an offense to record a confidential communication, a phone call included, without the consent of all parties, and sets a fine per violation. Announcing the recording at the start lets every caller consent by staying on the line or decline, which is why the greeting, the IVR line and the staff script all open with it.
- 02
Why every notice offers a way not to be recorded
Consent has to be a real choice. Offering email, a call back from a person or a paused recording gives a caller who objects somewhere to go, and gives your staff one sentence to say instead of improvising. It also keeps the notice short: say what happens, offer the alternative, then help.
- 03
Why transcripts are named separately
A transcript is another copy of the conversation, often kept longer than the audio and far easier to search. Naming it tells callers that their words are stored as text as well as sound, so the consent they give covers both, and the retention period you state applies to both.
- 04
Why the assistant says it is automated
On February 8, 2024 the FCC confirmed that the TCPA's restrictions on "artificial or prerecorded voice" calls encompass current AI technologies that generate human voices, so a call you place with an AI voice needs the called party's prior express consent and must follow the identification rules for prerecorded messages. The TCPA governs calls you make, not calls you receive; on inbound calls the disclosure is plain dealing, and it lets a caller ask for a person at once.
- 05
Why the privacy paragraph names a retention period and a contact
A recording is personal information. Saying what you keep, why, for how long and how to ask for deletion is what a privacy policy is for. The California Consumer Privacy Act gives California consumers the right to know what a covered business collects and the right to delete it; it applies only to businesses above its thresholds, so the paragraph says "if the CCPA applies". Your attorney can tell you whether it does.
- 06
Why the outbound script names the business, gives a number and offers an opt-out
Federal rules for artificial or prerecorded voice messages require the message to state the identity of the business at the beginning, to state a telephone number during or after the message, and, for telemarketing and certain exempt calls, to provide an automated opt-out mechanism within two seconds of the identification. Since the FCC's 2024 ruling an AI-generated voice is such a message, so an AI outbound call follows the same script. A live person reading the script meets the same bar.
Not legal advice. The rules above are quoted from public sources we fetched on the review date; how they apply to your business is a question for your attorney.
04 Sources
The sources behind the notices
Each one was fetched and read on the review date shown at the end of the page.
- California Penal Code section 632, "Eavesdropping on or recording confidential communications" (text as published by California.Public.Law, 2025)
Subdivision (a): a person who, intentionally and without the consent of all parties to a confidential communication, uses a recording device to record it, including by telephone, is punished by a fine per violation or imprisonment, or both. Subdivision (c) defines a confidential communication as one carried on in circumstances that reasonably indicate a party wants it confined to the parties.
- FCC Declaratory Ruling FCC 24-17, CG Docket No. 23-362, "Implications of Artificial Intelligence Technologies on Protecting Consumers from Unwanted Robocalls and Robotexts" (adopted February 2, 2024, released February 8, 2024)
Paragraph 2: "we confirm that the TCPA's restrictions on the use of 'artificial or prerecorded voice' encompass current AI technologies that generate human voices," so such calls "require the prior express consent of the called party to initiate such calls absent an emergency purpose or exemption." Paragraph 9 adds that the identification and disclosure requirements for artificial or prerecorded voice messages apply.
- FCC news release, "FCC Makes AI-Generated Voices in Robocalls Illegal" (February 8, 2024)
The Commission "announced the unanimous adoption of a Declaratory Ruling that recognizes calls made with AI-generated voices are 'artificial' under the Telephone Consumer Protection Act (TCPA)."
- 47 CFR 64.1200(b), "Delivery restrictions" (eCFR, current as of October 8, 2026)
All artificial or prerecorded voice telephone messages must, at the beginning, state clearly the identity of the business responsible for the call; during or after the message, state clearly its telephone number; and, for telemarketing and certain exempt calls, provide an automated, interactive opt-out mechanism within two seconds of the identification.
- California Attorney General, "California Consumer Privacy Act (CCPA)"
Lists the rights the CCPA gives California consumers, including the right to know about the personal information a business collects and the right to delete it, and the revenue and data thresholds that decide which for-profit businesses it applies to.
05 What to do about it
Put the notices to work
- Answer
Build the notice into the calls themselves
Donya, the AI voice agent we run, announces itself and the recording on every call it answers, in the words you approve.
- Govern
Write the policy behind the notice
AI advisory covers what you record, what you keep, who may hear it and how staff are trained, as part of a practical roadmap.
- Configure
Set it on the phone system
Auto-attendant greetings, recording announcements and retention settings on Yealink, Nextiva, Avaya and Yeastar systems.
- Sector rules
Check the rules for your industry
Healthcare, financial services, education, nonprofits and dealerships each add their own recordkeeping and privacy duties.
06 Questions
Questions about call-recording and AI notices
Is California a two-party consent state for recording calls?
Yes. Penal Code section 632 makes it an offense to record a confidential communication without the consent of all parties. Announcing the recording at the start is the standard way to obtain that consent: a caller who continues after the warning is generally treated as having agreed, and one who objects can decline.
Do I have to tell callers they are speaking with an AI agent?
For inbound calls, no rule we cite requires it, but we recommend it: a caller who knows they are speaking with software can ask for a person at once. For calls you place, the FCC ruled in February 2024 that AI-generated voices are artificial voices under the TCPA, so its consent and identification rules apply. Ask your attorney.
What should the retention period say?
Whatever you actually do, in plain words. Decide how long recordings and transcripts are kept, where, and who can hear them, then write that period into the privacy paragraph and keep to it; a stated period you ignore is worse than none. Your attorney and your industry rules, such as HIPAA or FINRA recordkeeping, may set a minimum.
Can I use these notices outside California?
Use them as a draft, not a final text. The greeting and IVR notice announce recording and the AI assistant, and the outbound script follows federal rules that apply in every state. Consent rules for recording differ by state, and some states regulate AI disclosure separately, so have an attorney check the wording for each state you operate in.
Next step
Want the Notice Built Into Every Call?
Donya announces itself and the recording on every call it answers, exactly as you word it, and our AI advisory work covers the policy behind it: what you record, what you keep and who may hear it.
Last reviewed: . Published by Telxpress, Irvine, CA.