[Glossary](https://telxpress.com/glossary/) / Security & compliance # Call recording consent **Call recording consent** is the permission the law requires before a phone call is recorded; in California, every party to a confidential call must be told and agree, which is often called two-party consent. - Security & compliance - Updated October 11, 2026 - Written by the Telxpress advisory team 01 In depth ## What it is, why it matters and *what to ask a vendor* Federal law allows a call to be recorded when one party consents. California goes further: Penal Code section 632 makes it an offense to record a confidential communication, including a telephone call, without the consent of all parties. In practice businesses satisfy this with a clear announcement at the start of the call, and the caller consents by staying on the line. This matters more now that AI voice agents and meeting assistants record and transcribe routinely. A growing business with customers in several states should apply the strictest rule everywhere rather than guessing where the caller is. The announcement also builds trust when it is paired with honest disclosure that the caller is speaking with an AI. Ask any vendor where the recording notice plays, whether it can be changed, where recordings and transcripts are stored and for how long, who can access them, and how a customer can request deletion. Confirm your wording and retention policy with your attorney; this entry is a definition, not legal advice. 02 Related terms ## Terms that usually come up *alongside it* - Voice ### [AI voice agent](https://telxpress.com/glossary/ai-voice-agent/) An AI voice agent is software that answers phone calls in natural conversation, understands what the caller wants, answers questions, books appointments and transfers or takes messages when a person is needed. - Security & compliance ### [TCPA](https://telxpress.com/glossary/tcpa/) The TCPA (Telephone Consumer Protection Act) is the federal law that restricts automated calls, prerecorded or artificial voice messages and marketing texts to consumers, and generally requires their prior express consent. - Security & compliance ### [PCI DSS](https://telxpress.com/glossary/pci-dss/) PCI DSS (Payment Card Industry Data Security Standard) is the set of security requirements every business that stores, processes or transmits payment card data must meet, including card payments taken over the phone. - AI ### [AI governance policy](https://telxpress.com/glossary/ai-governance-policy/) An AI governance policy is the written set of rules a business adopts for how AI tools may be used, what data they may touch, who approves them and how their output is checked. 03 At Telxpress ## Where this shows up *at Telxpress* The pages and articles where this term does real work: what we advise, build and support. - Page ### [Donya AI Voice Agent: Never Miss a Call](https://telxpress.com/solutions/ai/voice-agent/) Donya answers every call 24/7, qualifies leads and books appointments. Call the demo line to hear it. Built and run by Telxpress. - Page ### [Privacy Policy](https://telxpress.com/privacy/) What our forms collect, how we use it, which third parties are involved, how long we keep it and how to request deletion by emailing info@telxpress.com. - Article ### [AI Voice Agent vs Answering Service vs Auto-Attendant](https://telxpress.com/insights/ai-voice-agent-vs-answering-service-vs-auto-attendant/) Three ways to handle the calls your team cannot pick up, compared honestly, with the questions to ask any vendor and what California's consent law requires. 04 Sources ## Public *references* The standard or law this definition rests on, as published by its owner. Fetched and checked on the review date above. - [California Penal Code section 632 (FindLaw)](https://codes.findlaw.com/ca/penal-code/pen-sect-632/) codes.findlaw.com - [Reporters Committee for Freedom of the Press: California recording law](https://www.rcfp.org/reporters-recording-guide/california/) rcfp.org Next step ## Want This Applied *to Your Business?* Book a free 30-minute AI readiness consultation. You'll leave with three AI opportunities specific to your business, whether you work with us or not. [Book My Free Consultation](https://telxpress.com/book/) [Take the Free AI Readiness Assessment](https://telxpress.com/ai-readiness/) [Or call 24/7: (949) 861-4500](tel:+19498614500) Last reviewed: October 11, 2026. Published by Telxpress, Irvine, CA.